Sentitask

Privacy notice

Last updated 18 October 2026. Bahasa Melayu version below.

Who we are

Sentitask ("Sentitask", "we") provides customer relationship management (CRM) software and an automated WhatsApp lead desk to businesses in Malaysia. This notice explains how we handle personal data under the Personal Data Protection Act 2010 (PDPA).

Two roles

For our clients' customers and leads: when you contact a business that uses Sentitask (for example by WhatsApp or a lead form), that business decides how your data is used and is responsible for it. We process your data only on their instructions, as their data processor. Please contact that business first about your data; we will help them respond.

For people who use the CRM (our clients' staff): we handle your account details (name, email, phone, sign-in activity) to provide and secure the service.

What we process

  • Contact details: name, phone number, email.
  • Enquiry details you give: for example budget, timeline, area of interest, and the content of WhatsApp messages with the business.
  • Records the business adds: notes, tasks, deals and documents.
  • Technical data: sign-in times and IP addresses, for security.

Why

  • To let the business reply to your enquiry, including automated replies from its virtual assistant, and to arrange viewings or appointments.
  • To route your enquiry to the right staff member and follow up.
  • To keep the service secure, backed up and working.

We do not sell personal data and we do not use our clients' data for our own marketing.

Automated replies

Businesses may use our AI virtual assistant to answer WhatsApp enquiries. It answers only from information the business has approved, and you can ask to speak to a person at any time by replying AGENT. Message content is sent to our AI provider to generate replies.

Who we share data with

  • Cloud hosting and storage providers that run the service (servers in Singapore).
  • Anthropic, our AI provider, to generate assistant replies (United States).
  • Meta Platforms, when messages are sent through the business's own WhatsApp Business account.

Some of these providers are outside Malaysia. We only use providers bound by contract to protect personal data to a standard at least equivalent to the PDPA.

How long we keep it

We keep data for as long as the business uses Sentitask, or until the business or you ask us to delete it. When a business ends its service, its data is deleted. Backups are kept for up to 30 days, then deleted.

Security

Data is encrypted in transit, each business's data is separated at the database level, access is limited by role, and stored integration secrets are encrypted. We keep records of administrative access and will notify affected businesses and the authorities of any personal data breach as the law requires.

Your choices and rights

  • Reply STOP to any WhatsApp message to stop further messages.
  • You may ask to access or correct your data, ask for it to be deleted, or withdraw consent.
  • Contact the business you dealt with, or email us at the email address in your service agreement.

Notis privasi

Dikemas kini 18 October 2026.

Sentitask ("Sentitask") menyediakan perisian pengurusan hubungan pelanggan (CRM) dan pembantu maya WhatsApp kepada perniagaan di Malaysia. Notis ini menerangkan cara kami mengendalikan data peribadi di bawah Akta Perlindungan Data Peribadi 2010 (PDPA).

Bagi pelanggan dan bakal pelanggan klien kami: apabila anda menghubungi perniagaan yang menggunakan Sentitask (contohnya melalui WhatsApp atau borang), perniagaan itu yang menentukan cara data anda digunakan. Kami memproses data anda hanya atas arahan mereka, sebagai pemproses data. Bagi pengguna CRM: kami mengendalikan butiran akaun anda untuk menyediakan dan melindungi perkhidmatan.

Data yang diproses: nama, nombor telefon, e-mel, butiran pertanyaan (contohnya bajet, tempoh masa, kawasan), kandungan mesej WhatsApp dengan perniagaan, nota dan dokumen yang ditambah oleh perniagaan, serta data teknikal untuk keselamatan.

Tujuan: membolehkan perniagaan membalas pertanyaan anda (termasuk balasan automatik oleh pembantu maya), mengatur lawatan atau janji temu, menyalurkan pertanyaan kepada kakitangan yang sesuai, dan memastikan perkhidmatan selamat serta disandarkan. Kami tidak menjual data peribadi.

Balasan automatik: pembantu maya AI hanya menjawab berdasarkan maklumat yang diluluskan oleh perniagaan. Anda boleh meminta untuk bercakap dengan manusia pada bila-bila masa dengan membalas EJEN. Kandungan mesej dihantar kepada penyedia AI kami untuk menjana balasan.

Pendedahan: penyedia pengehosan awan (pelayan di Singapura), Anthropic sebagai penyedia AI (Amerika Syarikat), dan Meta Platforms bagi mesej melalui akaun WhatsApp Business perniagaan. Sesetengah penyedia berada di luar Malaysia dan terikat dengan kontrak untuk melindungi data peribadi pada tahap sekurang-kurangnya setara dengan PDPA.

Tempoh simpanan: selagi perniagaan menggunakan Sentitask, atau sehingga perniagaan atau anda meminta pemadaman. Salinan sandaran disimpan sehingga 30 hari.

Hak anda: balas STOP untuk berhenti menerima mesej. Anda boleh meminta akses, pembetulan atau pemadaman data, atau menarik balik persetujuan, dengan menghubungi perniagaan berkenaan atau e-mel kami di the email address in your service agreement.